Last Revised: January 1, 2021
Our goal is your total satisfaction.
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, return it in its original condition within the return period, and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It’s that simple. You must have a return authorization code, which you can obtain by emailing Support@whoisblest.com. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.
Returns of the following products must be made within 14 days of purchase - Recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting/fog machines.
Returns of the following products must be made within three days of purchase – Vintage instruments.
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in earbuds, earplugs, and in-ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock.
The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.
Apple products incur a 10% restocking fee on any open-box returns. Note: Apple hardware with defects in materials or artistry, under the one-year Limited Warranty, is subject to Apple’s return policy. Using your Apple product, you agree to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website.
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. In our sole discretion, We May limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, And More.
Refer to your packing list for international return instructions. If you have questions or need assistance, please email our customer service representatives at Info@whoisblest.com.